Privacy Policy
Effective Date: February 17, 2026
At Feel Alive Surf (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, participate in our surf coaching programs, or use our services. By accessing or using our website or services, you agree to the practices outlined in this Privacy Policy.
Feel Alive Surf is established in The Netherlands and operates in accordance with the General Data Protection Regulation (GDPR).
If you have any questions or concerns about our privacy practices, please contact us at: [email protected]
1. Information We Collect
We collect both personal information (information that identifies you) and non-personal information (information about how you use our website and services).
a. Personal Information
Personal information may include, but is not limited to:
• Contact Information: Full name, email address, phone number, and mailing address (if provided)
• Account Information: Username, password, profile details, and information submitted through coaching or training platforms
• Payment Information: Billing details, transaction history, and payment method data (processed via secure third-party payment providers)
• Training-Related Information: Surf level, fitness data, progress notes, coaching feedback, and other performance-related information
• Communication Data: Emails, text messages, form submissions, support requests, and inquiries
b. Non-Personal Information
We may collect non-personal information, including:
• Website Usage Data: IP address, browser type, device type, pages visited, time spent on pages, and referring URLs
• Cookies and Tracking Technologies: Data collected via cookies and similar tools to improve site functionality and user experience
c. Other Information
Location Data: Approximate location data may be collected based on IP address for service delivery and website analytics.
2. How We Use Your Information
We use the information we collect to:
• Deliver surf coaching services and online programs
• Manage client administration and communication
• Process payments and invoices
• Provide customer support
• Send informational or marketing emails (only where consent has been given)
• Improve our coaching services, programs, and website
• Comply with legal and regulatory obligations
SMS/Text Messaging:
If you provide your mobile number and expressly opt in, we may send SMS/text messages related to appointments, service updates, or program information. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For assistance, contact us at [email protected]
3. How We Share Your Information
We do not sell your personal information.
We may share your information only in the following situations:
• Service Providers: Trusted third parties such as payment processors, email marketing platforms, coaching platforms, and accounting service providers
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction
• Legal Requirements: When required by law, legal process, or to protect rights, safety, or compliance
All service providers are required to protect your information and use it only for authorized purposes.
4. Data Security
We use commercially reasonable safeguards to protect your personal information, including secure systems, restricted access, and encryption where appropriate.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Mobile Information Protection:
No mobile information will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except trusted service providers who assist in delivering SMS communications on our behalf and who are required to safeguard your information and use it solely for that purpose.
5. Legal Basis for Processing (GDPR)
Under the GDPR, we process personal data based on one or more of the following legal grounds:
• Performance of a contract
• Consent
• Legal obligation
• Legitimate interest
6. Your Rights
Under the GDPR, you have the right to:
• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent at any time
• Object to processing
• Request data portability
• File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
To exercise your rights, contact us at: [email protected]
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Improve website functionality
• Analyze traffic and usage patterns
• Remember preferences and enhance user experience
You can control cookie usage through your browser settings. Disabling cookies may affect certain site features.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those sites. We encourage you to review their privacy policies independently.
9. Data Retention
We retain personal information only as long as necessary to:
• Provide services
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce agreements
When no longer needed, data is securely deleted or anonymized.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without appropriate parental consent. If such information is discovered, it will be deleted.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected by an updated effective date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Email: [email protected]